Terms of Service

Last updated: 01.04.2026

The following Terms and Conditions (“Terms”) apply to your use of the website https://goldvinemovingandstorage.com (the “Site”) and your engagement with Gold Vine Moving & Storage (“we”, “us”, or “our”) when requesting estimates, scheduling moves, or using any of our moving and related services (collectively, the “Services”). Accessing or using the Site or Services in any way constitutes your agreement to these Terms.

Use of the Site
To use the Site and Services, you must be at least 18 years of age and legally capable of entering into enforceable agreements.

When submitting forms, requesting quotes, or scheduling Services, you agree to provide information that is truthful, current, and complete.

You are solely responsible for safeguarding any information you use when interacting with us and for any actions taken using your details.

We reserve the right to decline service, cancel bookings, or restrict access at our discretion, including in cases of suspected misuse or breach of these Terms.

Quotes, Estimates, and Bookings
All quotes and estimates issued by Gold Vine Moving & Storage are prepared based on the details you provide at the time of inquiry, including the scope of the move, access conditions, distance, and any special handling needs.

An estimate is not a fixed-price commitment. If the actual conditions on the day of your move differ materially from what was described, the final charge may be adjusted to reflect those differences.

Some bookings may require a deposit or payment pre-authorization. Specific payment schedules and cancellation conditions will be outlined in your written confirmation or estimate.

It is your responsibility to review your estimate and booking confirmation carefully and to notify us without delay if any details appear incorrect or incomplete.

Customer Responsibilities
By booking our Services, you agree to the following:

All items must be adequately packed and ready for transport before the crew arrives, unless packing has been explicitly included as part of your Service agreement.

You must ensure that our team has safe and unobstructed access to all relevant areas, including parking for the truck, elevator reservations, and any permits or building approvals required.

Any items that are fragile, high-value, oversized, or require specialized handling must be disclosed to us prior to the move.

You are responsible for ensuring that the move complies with all applicable laws, building regulations, and local rules governing the premises involved.

You confirm that you are either the legal owner of the goods being moved or hold valid authorization from the owner to arrange their transport through us.

Exclusions and Prohibited Items
We reserve the right to decline transportation of certain items, including but not limited to:

Hazardous substances, flammable materials, explosives, and any regulated chemicals.

Items that are unlawful to possess, transport, or transfer under local, state, or federal law.

Perishable goods, live animals, or plants, unless we have given express written agreement in advance.

If prohibited items are included in a shipment without our knowledge, you may be held responsible for any losses, damages, fines, or legal consequences that result.

Payment Terms
Unless a different arrangement is confirmed in writing, payment is due according to the schedule set out in your estimate or booking confirmation — typically a deposit prior to the move and the remaining balance upon completion.

Charges beyond the original estimate may apply when additional labor, extra stops, extended carry distances, stair carries, wait time, or changes to the inventory are required on the day of the move.

Failure to pay amounts when due may result in late fees or, where permitted by law, the withholding of goods until the outstanding balance is settled.

Cancellations and Rescheduling
Cancellations and rescheduling requests are subject to the notice requirements and any applicable fees detailed in your estimate, confirmation, or our separate cancellation policy.

Cancellations made with insufficient notice may result in partial or full forfeiture of a deposit, or additional charges to offset costs already incurred.

We may need to cancel or reschedule in cases of force majeure — including severe weather, unsafe road conditions, or equipment failure. In such circumstances, we will notify you as promptly as possible and work to arrange a suitable alternative date.

Liability for Loss or Damage
Our liability for any loss of or damage to your belongings is governed by applicable law and the specific terms set out in your written estimate or bill of lading.

You should examine all items upon delivery and record any visible damage directly on the delivery documentation before signing.

Claims for damage not apparent at delivery must be submitted to us in writing within the time period specified in your move documentation.

The extent of our liability may be affected by the valuation coverage you select, applicable released value limitations, or other statutory restrictions. Enhanced coverage options may be available for an additional fee where offered.

We are not liable for losses or damages resulting from circumstances outside our reasonable control, including natural disasters, extreme weather events, road closures, accidents caused by third parties, or pre-existing defects in the items being transported.

Limitation of Liability
To the fullest extent permitted under applicable law:

We will not be responsible for indirect, incidental, special, punitive, or consequential damages of any kind, including lost revenue, lost profits, or missed business opportunities, arising out of or related to the Site or Services.

Our total liability for any claim arising from a specific move or Service engagement will not exceed the amount you actually paid to Gold Vine Moving & Storage for that particular job.

Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited under applicable law.

Intellectual Property
All content published on https://goldvinemovingandstorage.com — including written copy, images, graphics, logos, and software — is owned by or licensed to Gold Vine Moving & Storage and is protected under applicable intellectual property laws.
Reproducing, copying, modifying, distributing, or creating derivative works from any part of the Site without our prior written permission is strictly prohibited.
Privacy
Your use of the Site and Services is subject to our Privacy Policy, which describes how we collect, use, store, and protect your personal information.
By using https://goldvinemovingandstorage.com, you acknowledge that you have read and agree to the terms set out in our Privacy Policy.
Governing Law and Dispute Resolution
These Terms, and any dispute or claim arising from them or from the Services provided, will be interpreted and enforced in accordance with the laws of the state in which Gold Vine Moving & Storage primarily conducts its operations, without reference to any conflict of law provisions.

Where permitted by applicable law, any dispute should first be raised informally by contacting us at [email protected] or . If the matter cannot be resolved through direct communication, it may be submitted to the appropriate state or federal courts within our primary operating jurisdiction, to whose exclusive jurisdiction and venue you hereby consent.

Changes to These Terms
We may revise these Terms at any time as our practices evolve or as required by law.
Updated Terms will be posted on https://goldvinemovingandstorage.com with a revised “Last updated” date. Your continued use of the Site or Services following the effective date of any revision constitutes your acceptance of the updated Terms.
Contact Information
For any questions or concerns regarding these Terms, please reach out to us using any of the options below:

By phone:

By email: [email protected]

Through the contact form on https://goldvinemovingandstorage.com